Review Guidelines Policy

veritymirror.com Review Guidelines Policy

Last Updated: 11 June 2026

Welcome to veritymirror.com.

This Review Guidelines Policy explains the rules that apply when users write, publish, edit, report, verify, or interact with reviews on veritymirror.com.

These Guidelines are designed to protect the integrity of our Platform, promote authentic customer feedback, help consumers make informed decisions, and give businesses a fair opportunity to understand and respond to customer experiences.

The Platform is operated by:

Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

This Review Guidelines Policy forms part of our Terms and Conditions and should be read together with our Privacy Policy, Copyright Policy, Business Terms, Cookie Policy, and any other policies made available on the Platform.

1. Purpose of These Guidelines

veritymirror.com exists to help people share genuine experiences with businesses, products, services, and customer interactions.

Our review system is built around the following principles:

Reviews should be based on real experiences.
Reviews should be honest, fair, and written in good faith.
Reviews should help other consumers make better decisions.
Businesses should be able to respond professionally and constructively.
Fake, manipulated, abusive, or misleading reviews should not appear on the Platform.
Users and businesses should be treated fairly during moderation and dispute processes.

These Guidelines apply to all users, reviewers, businesses, business representatives, agencies, partners, and any person or entity that interacts with reviews on veritymirror.com.

2. What Counts as a Genuine Review

A genuine review is a review written by a person who has had a real experience with the business being reviewed.

A genuine experience may include:

Buying a product.
Using a service.
Visiting a physical location.
Booking or reserving a service.
Contacting customer support.
Receiving a quote or proposal.
Attempting to purchase or use a service.
Having a delivery, refund, warranty, billing, cancellation, or support experience.
Interacting with a business in a meaningful way as a customer, potential customer, or service user.

A review does not have to be positive. Users may write positive, neutral, or negative reviews, provided the review is truthful, fair, and based on a real experience.

3. Who May Write a Review

You may write a review on veritymirror.com if:

You had a genuine experience with the business.
Your review reflects your own experience.
Your review is honest and written in good faith.
You are not pretending to be someone else.
You are not writing on behalf of another person unless clearly authorized and permitted.
You are not writing to manipulate ratings, damage a competitor, or artificially promote a business.
You comply with these Guidelines, our Terms and Conditions, and applicable law.

You should not write a review if you have no real experience with the business.

4. Reviews Must Be Based on Personal Experience

Reviews must be based on your own experience.

You must not write a review:

Based only on rumors.
Based only on something you read online.
Based only on someone else’s experience.
Based on assumptions or speculation.
To punish a business without having interacted with it.
To support a business you are connected to without disclosure.
To damage a competitor.
To promote your own business or a related business.

If you are writing about an experience involving a family member, friend, employee, client, or another person, you must make sure that the review is accurate, lawful, and does not disclose personal information without permission.

5. Reviews Must Be Honest and Accurate

Your review should accurately describe what happened.

You should:

Explain the experience clearly.
Be specific where possible.
Keep the review relevant to the business.
Avoid exaggeration.
Avoid false statements.
Distinguish facts from opinions.
Update your review if the situation changes materially.
Avoid including information you cannot reasonably support.

You may express your opinion, but you must not present false information as fact.

6. Reviews Must Be Relevant

Reviews should focus on the business, product, service, or customer experience being reviewed.

Reviews should not be used for:

Political campaigning.
Personal disputes unrelated to the business.
Spam or advertising.
Promoting another business.
Posting unrelated links.
Publicly exposing private individuals.
Harassment or retaliation.
Publishing irrelevant complaints about third parties.
Discussing matters unrelated to the reviewed business.

veritymirror.com may remove, restrict, or ask you to edit reviews that are not relevant to the reviewed business.

7. Respectful Language

We allow honest criticism, including strong criticism, but reviews must remain respectful and lawful.

You must not include:

Threats.
Harassment.
Hate speech.
Discriminatory language.
Personal attacks.
Dehumanizing language.
Incitement to violence.
Bullying.
Sexually explicit abuse.
Content intended to intimidate or humiliate.
Repeated targeting of private individuals.

A review can be negative without being abusive.

8. Prohibited Review Content

You must not publish a review that contains:

Fake or fabricated experiences.
False statements of fact.
Defamatory content.
Threats or blackmail.
Hate speech or discrimination.
Private personal data.
Confidential business information.
Payment details.
Identification documents.
Medical information.
Private messages without a lawful basis.
Spam, advertising, or promotional links.
Malware, phishing, or deceptive links.
Copyright-infringing material.
Content copied from other websites without permission.
Illegal content.
Content encouraging illegal activity.
Sexually explicit, violent, exploitative, or harmful material.
Content generated or submitted through bots or automation.
Content designed to manipulate ratings or rankings.

veritymirror.com may remove or restrict reviews that violate these rules.

9. Personal Data and Privacy in Reviews

Reviews should not include unnecessary personal data.

You must not publish private information about another person, including:

Full names of private individuals, unless clearly relevant and lawful.
Home addresses.
Personal email addresses.
Personal phone numbers.
Identification numbers.
Passport or ID details.
Payment card details.
Bank information.
Health information.
Private photos.
Private messages.
Confidential documents.
Information about minors.

If you need to refer to a person, use a general description where possible, such as “the support agent,” “the manager,” or “the delivery driver.”

veritymirror.com may edit, hide, restrict, or remove content that contains personal data, sensitive data, confidential information, or privacy violations.

10. Evidence and Review Verification

veritymirror.com may ask reviewers to provide evidence that their review is based on a genuine experience.

Evidence may include:

Order number.
Invoice.
Receipt.
Booking confirmation.
Delivery confirmation.
Support ticket.
Email confirmation.
Screenshot.
Contract reference.
Proof of payment.
Other reasonable proof of interaction with the business.

You should not upload sensitive, excessive, or unnecessary personal data. You may redact information that is not needed for verification, such as payment card numbers, identification numbers, private addresses, or unrelated personal details.

If you do not provide reasonable verification when requested, veritymirror.com may hide, restrict, flag, or remove the review.

11. Reviews Written After an Invitation

Businesses may invite customers to leave reviews through veritymirror.com or through other lawful methods.

A review invitation must be neutral and fair.

Businesses must not:

Invite only satisfied customers.
Exclude dissatisfied customers.
Pressure customers to leave positive reviews.
Offer rewards only for positive reviews.
Ask customers to remove or change negative reviews.
Write reviews on behalf of customers.
Pre-fill review text.
Control the content or rating of the review.
Penalize customers for leaving negative reviews.

Users who receive review invitations should still write honest reviews based on their real experience.

12. Incentivized Reviews

Reviews should not be influenced by improper incentives.

Businesses must not offer money, gifts, discounts, refunds, prizes, loyalty points, benefits, free products, preferential treatment, or any other incentive in exchange for:

A positive review.
A five-star rating.
Removal of a negative review.
Editing a negative review.
Avoiding a negative review.
Posting a review with specific wording.
Posting a review without disclosure.

If an incentive was offered for leaving any review, regardless of whether it is positive or negative, this must be clearly disclosed where required by law and permitted by veritymirror.com.

veritymirror.com may remove reviews that are improperly incentivized or misleading.

13. Conflicts of Interest

Reviews must not be written where there is a conflict of interest that makes the review misleading.

You must not review a business if:

You own the business.
You work for the business.
You previously worked for the business and are reviewing it in bad faith.
You are a director, shareholder, contractor, consultant, or representative of the business.
You are a family member or close friend of the owner.
You are reviewing a competitor.
You were paid or asked to influence the business’s reputation.
You are an agency or freelancer hired to post reviews.
You are using a fake identity or fake account.

If there is a relationship that could affect the independence of your review, it must be clearly disclosed and may still be restricted by veritymirror.com.

14. Businesses Reviewing Themselves or Competitors

Businesses must not review themselves.

Businesses must not:

Post fake positive reviews about themselves.
Ask employees to post fake customer reviews.
Ask family or friends to post misleading reviews.
Hire agencies to create reviews.
Create fake customer accounts.
Review competitors to damage their reputation.
Report competitor reviews dishonestly.
Manipulate ratings, rankings, or trust indicators.

Any attempt to manipulate reviews may result in removal of reviews, account restrictions, public warnings, loss of business tools, or other enforcement action.

15. Review Manipulation

Review manipulation is strictly prohibited.

Examples of review manipulation include:

Buying reviews.
Selling reviews.
Posting fake reviews.
Using review farms.
Using bots or scripts to submit reviews.
Creating multiple accounts.
Coordinated review attacks.
Coordinated positive review campaigns that mislead users.
Threatening customers to remove reviews.
Offering refunds only if a review is changed.
Suppressing negative feedback.
Selectively inviting only happy customers.
Posting reviews from the same IP, device, or network in a suspicious pattern.
Copying the same review text across multiple accounts.
Using AI to mass-generate fake reviews.

veritymirror.com may use automated and manual systems to detect and prevent review manipulation.

16. AI-Generated Reviews

Reviews must reflect a real human experience.

You may use writing tools to improve grammar, clarity, spelling, or translation, but you must not use AI or automation to create fake, misleading, mass-produced, or non-personal reviews.

AI-assisted reviews must still be:

Based on a real experience.
Accurate.
Honest.
Written in your own voice.
Not misleading.
Not copied from another person or source.
Not used to manipulate ratings.

veritymirror.com may remove AI-generated or AI-assisted reviews that appear fake, generic, deceptive, duplicated, or inconsistent with a genuine customer experience.

17. Review Updates and Edits

Users may update or edit reviews where the Platform allows it.

You should update a review if:

The business resolved the issue.
New relevant information became available.
You made an error.
Your experience changed.
You want to add context.

You must not edit a review to:

Add false information.
Threaten the business.
Demand payment.
Pressure the business.
Hide the fact that your original review was misleading.
Manipulate moderation.

The review history may be retained internally for security, integrity, moderation, and legal purposes.

18. Negative Reviews

Negative reviews are allowed on veritymirror.com.

A review will not be removed simply because it is negative, critical, or unfavorable to a business.

However, negative reviews must still comply with these Guidelines.

A negative review may be removed or restricted if it contains:

False factual claims.
Threats.
Hate speech.
Personal data.
Confidential information.
Harassment.
Defamation.
Blackmail.
Irrelevant content.
Fake or unverifiable claims.
Evidence of manipulation or bad faith.

Businesses may respond to negative reviews, report reviews that violate our rules, or request verification where appropriate.

19. Business Responses to Reviews

Businesses may respond to reviews where the Platform allows it.

Business responses should be professional, respectful, and helpful.

Businesses must not use responses to:

Threaten reviewers.
Harass reviewers.
Reveal private customer information.
Publish order details, addresses, payment information, or private communications unnecessarily.
Accuse reviewers without evidence.
Use abusive or discriminatory language.
Promote unrelated products or services.
Pressure reviewers to remove or change reviews.
Retaliate against reviewers.
Mislead users about the situation.

veritymirror.com may remove or restrict business responses that violate these Guidelines or our Terms.

20. Reporting Reviews

Users and Businesses may report reviews that they believe violate these Guidelines, our Terms and Conditions, or applicable law.

A report should include:

The URL or location of the review.
The reason for the report.
A clear explanation of the issue.
Any relevant evidence.
Contact details where necessary.
A good-faith statement that the report is accurate.

Reports may be submitted through the reporting tools available on the Platform or through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

Reporting a review does not guarantee removal. veritymirror.com will assess the review according to these Guidelines, our Terms, applicable law, and the integrity of the Platform.

21. Misuse of the Reporting System

The reporting system must be used in good faith.

You must not submit reports that are:

False.
Misleading.
Repetitive.
Abusive.
Retaliatory.
Automated.
Intended to silence legitimate criticism.
Intended to harm a competitor.
Based only on disagreement with a review.
Submitted to pressure veritymirror.com or another user.

Businesses must not report negative reviews simply because they dislike them.

Misuse of the reporting system may result in account restrictions, loss of reporting tools, moderation action, or other enforcement measures.

22. How veritymirror.com Moderates Reviews

veritymirror.com may use manual review, automated systems, user reports, business reports, fraud detection tools, machine learning systems, and other integrity processes to moderate reviews.

Moderation may consider:

Review content.
Review history.
Account activity.
Technical signals.
Verification evidence.
Reports from users or businesses.
Similarity to other reviews.
Conflicts of interest.
Suspicious patterns.
Legal requirements.
Platform integrity risks.

Moderation actions may include:

Requesting evidence.
Asking the reviewer to edit the review.
Temporarily hiding the review.
Removing the review.
Labelling the review.
Restricting review visibility.
Blocking repeated submissions.
Suspending accounts.
Restricting business tools.
Taking action against review manipulation.
Preserving records for legal or security purposes.

Publication of a review does not mean that veritymirror.com has verified, approved, endorsed, or guaranteed it.

23. Appeals

If your review, response, report, account, or business feature is affected by a moderation decision, you may be able to appeal.

An appeal should include:

The review or decision being appealed.
A clear explanation of why you disagree.
Any supporting evidence.
Any relevant documents or proof of experience.
Contact information where necessary.

Appeals may be submitted through Platform tools or through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

veritymirror.com may uphold, reverse, or modify its moderation decision after review.

24. Removal of Reviews

veritymirror.com may remove or restrict reviews that violate these Guidelines, our Terms, applicable law, or the integrity of the Platform.

Reviews may be removed or restricted where they are:

Fake.
Misleading.
Abusive.
Illegal.
Defamatory.
Infringing.
Irrelevant.
Spam.
Manipulated.
Duplicated.
Written with a conflict of interest.
Based on unverifiable claims where verification is reasonably required.
Containing private, sensitive, or confidential information.
Part of coordinated review manipulation.

We do not remove reviews simply because a business disagrees with them or because they are negative.

25. Review Verification Badges and Labels

veritymirror.com may display labels, badges, indicators, or notices related to reviews or businesses.

These may include, where available:

Verified review.
Invited review.
Organic review.
Business response.
Under review.
Reported content.
Removed content notice.
Suspicious activity notice.
Business verification indicator.

Such labels are provided for transparency and platform integrity. They do not guarantee that every statement in a review is true.

26. Duplicate Reviews

Users should not post multiple reviews about the same experience.

If you want to add more information, you should update your existing review where possible.

veritymirror.com may remove or merge duplicate reviews, repeated reviews, or reviews that appear to be part of spam or manipulation.

Users may be allowed to post a new review if they have had a separate, meaningful, and more recent experience with the same business.

27. Old Experiences

Reviews should generally be based on reasonably recent experiences.

Older experiences may still be allowed if they are relevant, truthful, and useful to other users.

However, veritymirror.com may restrict reviews based on very old experiences if they are no longer relevant, difficult to verify, misleading in the current context, or inconsistent with Platform integrity.

28. Legal Complaints

Some review disputes may involve legal issues, including defamation, privacy, copyright, trademark, unfair competition, consumer protection, or unlawful content.

veritymirror.com may request additional information before taking action on legal complaints.

Legal complaints should be submitted through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

You should include:

Your full name.
Your contact details.
The review or content at issue.
The legal basis for your complaint.
Relevant evidence.
A good-faith statement that the information is accurate.
Confirmation that you are the affected person or authorized representative, where applicable.

veritymirror.com may remove or restrict content where required by law or where it reasonably determines that the content creates legal risk.

29. Transparency and Fairness

veritymirror.com aims to apply these Guidelines fairly and consistently.

However, moderation decisions may depend on the context, available evidence, legal obligations, and integrity signals.

We may not disclose all fraud detection, security, or moderation methods because doing so could help bad actors bypass our systems.

30. Enforcement Actions

If a user or Business violates these Guidelines, veritymirror.com may take action, including:

Warning the user or Business.
Requesting edits.
Removing content.
Restricting account features.
Suspending accounts.
Terminating accounts.
Restricting Business profile tools.
Removing verification labels.
Limiting review invitations.
Blocking suspicious activity.
Reporting unlawful conduct to competent authorities where required.
Taking legal action where appropriate.

The action taken will depend on the nature, severity, frequency, and impact of the violation.

31. Relationship With Other Policies

These Review Guidelines should be read together with:

Our Terms and Conditions.
Our Privacy Policy.
Our Copyright Policy.
Our Business Terms.
Our Cookie Policy, where applicable.
Any moderation, reporting, or platform integrity rules made available on veritymirror.com.

If there is a conflict between these Guidelines and the Terms and Conditions, the Terms and Conditions will apply unless these Guidelines provide more specific rules for reviews.

32. Changes to These Guidelines

We may update these Review Guidelines from time to time.

When we make material changes, we may notify users through the Platform, by email, or by other reasonable means.

The updated Guidelines will apply from the date stated at the top of this document.

Continued use of the Platform after the updated Guidelines become effective means that you acknowledge the updated version.

33. Contact Information

For questions, reports, appeals, legal complaints, or review-related matters, please contact:

veritymirror.com
Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us