Content Moderation Policy

veritymirror.com Content Moderation Policy

Last Updated: 11 June 2026

Welcome to veritymirror.com.

This Content Moderation Policy explains how veritymirror.com reviews, assesses, restricts, removes, labels, demotes, or otherwise moderates content on our website, platform, applications, business pages, review features, communication tools, and related services (collectively, the “Platform”).

This Policy is designed to protect users, businesses, the integrity of reviews, the reliability of ratings, and the lawful operation of the Platform.

The Platform is operated by:

Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

This Content Moderation Policy should be read together with our Terms and Conditions, Privacy Policy, Review Guidelines Policy, Copyright Policy, Cookies Policy, Business Terms, and any other policies made available on the Platform.

1. Purpose of This Policy

veritymirror.com is an online review and business reputation platform. Our goal is to allow users to share genuine experiences while protecting the Platform from fake reviews, fraud, illegal content, abusive conduct, privacy violations, intellectual property infringement, spam, manipulation, and other harmful activity.

This Policy explains:

What types of content may be moderated.
What rules apply to users and businesses.
How reports are submitted.
How veritymirror.com reviews reports.
What moderation actions may be taken.
How users and businesses may appeal moderation decisions.
How we use automated and manual moderation tools.
How we aim to apply moderation fairly and consistently.

2. Scope of This Policy

This Policy applies to all content submitted, uploaded, displayed, published, shared, reported, or otherwise made available on or through the Platform, including:

Reviews.
Ratings.
Review titles.
Review replies.
Business responses.
Business profile content.
Business descriptions.
Business logos.
Business images.
User profile information.
Comments.
Messages.
Reports.
Appeals.
Attachments.
Screenshots.
Documents.
Links.
Advertisements.
Sponsored content.
Review invitations.
API, widget, or integration content.
Any other user-generated or business-generated content.

This Policy applies to all users, reviewers, businesses, business representatives, agencies, partners, contractors, and visitors using the Platform.

3. Our Moderation Principles

veritymirror.com applies content moderation according to the following principles:

Authenticity: Reviews should reflect genuine customer experiences.
Fairness: Users and businesses should be treated fairly during moderation.
Transparency: Where appropriate, we explain moderation decisions.
Proportionality: Moderation actions should be proportionate to the issue.
Consistency: Similar violations should generally be treated similarly.
User safety: The Platform should not be used for abuse, threats, harassment, or unlawful targeting.
Business fairness: Businesses should not be harmed by fake, manipulated, or abusive content.
Freedom of expression: Honest opinions, including negative opinions, should not be removed simply because they are critical.
Legal compliance: Content that violates applicable law or creates legal risk may be removed or restricted.
Platform integrity: We may act against activity that damages the reliability of reviews, ratings, rankings, or trust indicators.

4. Content We May Moderate

veritymirror.com may moderate content that appears to violate:

Our Terms and Conditions.
Our Review Guidelines Policy.
Our Business Terms.
Our Copyright Policy.
Our Privacy Policy.
This Content Moderation Policy.
Applicable laws or regulations.
The rights of users, businesses, or third parties.
The integrity, security, or reliability of the Platform.

Moderation may apply to both public and non-public content, including reports, verification evidence, account activity, and business tools.

5. Illegal Content

Users and businesses must not publish, upload, share, promote, or link to illegal content.

Illegal content may include, depending on applicable law:

Content that infringes copyright, trademarks, database rights, or other intellectual property rights.
Defamatory content.
Unlawful threats.
Harassment that violates the law.
Hate speech or discriminatory content prohibited by law.
Content encouraging violence or illegal activity.
Fraudulent content.
Phishing, malware, or cybercrime-related content.
Unlawful disclosure of personal data.
Unlawful publication of confidential information.
Content involving child sexual abuse or exploitation.
Terrorist content or content promoting terrorism.
Content that violates consumer protection, advertising, or unfair competition laws.
Content that violates court orders or competent authority requests.

veritymirror.com may remove, restrict, report, or preserve illegal content where appropriate or required by law.

6. Content That Violates Platform Rules

Even if content is not illegal, it may still be moderated if it violates our Platform rules.

Examples include:

Fake reviews.
Misleading reviews.
Review manipulation.
Spam.
Irrelevant content.
Duplicate content.
Abusive content.
Personal attacks.
Privacy violations.
Conflicts of interest.
Unverified claims where verification is reasonably required.
Business responses that reveal private customer information.
Reports submitted in bad faith.
Attempts to bypass moderation.
Coordinated review attacks.
Automated or bot-generated abuse.
Misuse of business tools.
Misleading Business profile information.
Suspicious or deceptive account behavior.

7. Fake Reviews and Review Manipulation

veritymirror.com may moderate reviews, accounts, businesses, or activity that appears to involve fake reviews or review manipulation.

Prohibited conduct includes:

Posting fake positive reviews.
Posting fake negative reviews.
Buying or selling reviews.
Using review farms.
Using bots or scripts to submit reviews.
Creating multiple accounts to influence ratings.
Asking employees to pose as customers.
Asking family members or friends to post misleading reviews.
Reviewing your own business.
Reviewing a competitor in bad faith.
Offering rewards in exchange for positive reviews.
Offering refunds or benefits in exchange for changing or removing negative reviews.
Selectively inviting only satisfied customers.
Suppressing dissatisfied customers.
Coordinated review campaigns.
AI-generated fake reviews.
Copying or duplicating review text across accounts.
Reporting legitimate reviews in bad faith.

Moderation actions may include removing reviews, hiding ratings, restricting review invitations, suspending accounts, limiting Business tools, removing badges, or applying integrity notices.

8. Reviews Based on Genuine Experiences

Reviews should be based on genuine experiences.

veritymirror.com may request evidence to verify that a review is based on a real customer experience.

Evidence may include:

Order number.
Invoice.
Receipt.
Booking confirmation.
Delivery confirmation.
Support ticket.
Email confirmation.
Screenshot.
Contract reference.
Proof of payment.
Other reasonable proof of interaction.

If reasonable verification is requested and not provided, the review may be hidden, restricted, labelled, or removed.

Users should avoid submitting sensitive, excessive, or unnecessary personal data when providing evidence.

9. Privacy and Personal Data Violations

Content may be moderated if it contains private, confidential, sensitive, or unnecessary personal data.

Users and businesses must not publish:

Home addresses.
Personal email addresses.
Personal phone numbers.
Identification documents.
Passport or national ID numbers.
Payment card details.
Bank details.
Health information.
Personal data of minors.
Private messages without a lawful basis.
Confidential documents.
Images of individuals without appropriate rights or permission.
Customer order details where not necessary or lawful.
Data that could unlawfully identify or expose a private person.

Businesses must not use review replies to reveal private customer information.

veritymirror.com may remove, redact, restrict, or request edits to content that contains personal data or privacy violations.

10. Harassment, Threats, and Abuse

veritymirror.com may moderate content or accounts involved in harassment, threats, intimidation, bullying, or abusive behavior.

Prohibited conduct includes:

Threatening users or businesses.
Harassing reviewers.
Retaliating against customers for reviews.
Targeted abuse.
Personal attacks.
Dehumanizing language.
Discriminatory insults.
Incitement to violence.
Blackmail or extortion.
Repeated unwanted contact.
Publishing information to intimidate or expose someone.
Using the Platform to pressure users into changing or deleting reviews.

Honest criticism is allowed. Abuse and threats are not.

11. Hate Speech and Discrimination

Users and businesses must not publish content that promotes hatred, discrimination, dehumanization, or violence against people based on protected characteristics.

Protected characteristics may include, depending on applicable law:

Race.
Ethnic origin.
Nationality.
Religion.
Sex.
Gender.
Gender identity.
Sexual orientation.
Disability.
Age.
Medical condition.
Other protected characteristics under applicable law.

veritymirror.com may remove or restrict hate speech, discriminatory content, slurs, or content that targets people or groups in an abusive or unlawful way.

12. Spam, Malware, and Deceptive Content

veritymirror.com may moderate content that is spammy, deceptive, automated, or harmful.

Prohibited content includes:

Promotional spam.
Irrelevant links.
Repeated copy-paste content.
Phishing links.
Malware.
Fake login pages.
Scam offers.
Deceptive redirects.
Unrelated advertising.
Manipulative SEO content.
Bot-generated messages.
Mass account creation.
Scraping-related activity.
Attempts to manipulate traffic, rankings, or visibility.

veritymirror.com may block links, restrict accounts, remove content, or suspend access where necessary to protect the Platform.

13. Intellectual Property Infringement

Content may be moderated if it appears to infringe copyright, trademarks, database rights, publicity rights, image rights, or other intellectual property rights.

Examples include:

Uploading copyrighted images without permission.
Copying text from another website without authorization.
Using a business logo without permission.
Impersonating a trademark owner.
Uploading documents or screenshots containing protected material without a lawful basis.
Removing copyright notices or watermarks.
Linking to infringing content.

14. Defamation and False Statements

Users may express honest opinions about genuine experiences.

However, users must not publish false factual claims that harm a person or business.

veritymirror.com may moderate content that appears to contain:

False factual allegations.
Defamatory statements.
Fabricated accusations.
Misleading claims presented as fact.
Serious allegations without supporting context.
Content that creates legal risk.

veritymirror.com is not a court and does not make final legal determinations about defamation. However, we may remove or restrict content where appropriate, proportionate, or legally required.

15. Confidential Information

Users and businesses must not publish confidential information without authorization.

Confidential information may include:

Private contracts.
Internal emails.
Non-public business documents.
Trade secrets.
Internal pricing documents.
Security credentials.
Private settlement discussions.
Confidential correspondence.
Sensitive company information.
Non-public customer records.

veritymirror.com may remove or restrict content that appears to disclose confidential information unlawfully or unnecessarily.

16. Adult, Violent, or Graphic Content

veritymirror.com is a business review platform and is not intended for adult, violent, graphic, or shocking content.

We may moderate content that includes:

Sexually explicit material.
Graphic violence.
Gore.
Exploitative content.
Content involving sexual abuse.
Content involving minors in inappropriate contexts.
Violent threats.
Content that glorifies self-harm, terrorism, or serious violence.

Where content relates to a genuine customer experience, users should describe the issue without including unnecessary graphic material.

17. Content Involving Minors

Users and businesses must be especially careful when content involves minors.

You must not publish:

Personal data of minors.
Images of minors without appropriate rights or permission.
School, medical, address, or identification details of minors.
Content that exploits, harms, sexualizes, or endangers minors.
Private family-related information that is not necessary or lawful.

veritymirror.com may remove or restrict content involving minors more quickly or with less notice where necessary to protect safety and privacy.

18. Business Profile Moderation

veritymirror.com may moderate Business Profiles and Business Content.

We may restrict, edit, remove, or request correction of Business Profile content that is:

False.
Misleading.
Outdated.
Fraudulent.
Infringing.
Abusive.
Deceptive.
Confusingly similar to another business.
Designed to mislead users.
Used to manipulate reviews or rankings.
In violation of law or Platform rules.

Claiming a Business Profile does not prevent veritymirror.com from moderating the profile.

19. Business Replies Moderation

Businesses may respond to reviews, but replies must follow our rules.

Business replies may be moderated if they:

Reveal private customer data.
Threaten or harass reviewers.
Accuse reviewers without evidence.
Use abusive language.
Include discriminatory content.
Include unrelated advertising.
Mislead users.
Pressure reviewers to remove or change reviews.
Contain confidential or sensitive information.
Violate applicable law.

Businesses should respond professionally, even to negative reviews.

20. Advertising and Sponsored Content Moderation

If veritymirror.com offers advertising, sponsored placements, featured profiles, or promotional tools, such content may be moderated.

Advertising content must not:

Be false or misleading.
Misrepresent the Business.
Hide that content is sponsored where disclosure is required.
Imply endorsement by veritymirror.com without permission.
Infringe third-party rights.
Contain prohibited products, services, or claims.
Manipulate reviews or ratings.
Violate consumer protection or advertising laws.

Paid placement does not exempt any Business from moderation.

21. Moderation Signals

veritymirror.com may consider different signals when assessing content or accounts.

These may include:

Content text.
Review rating.
Review timing.
Account history.
Business history.
Technical data.
IP address.
Device information.
Login patterns.
Similarity between reviews.
Reports from users or businesses.
Verification evidence.
Publicly available information.
Repeated behavior.
Prior violations.
Risk to users or businesses.
Legal notices.
Fraud indicators.
Security signals.

We may not disclose all moderation, fraud detection, or security signals because doing so could help bad actors bypass our systems.

22. Automated and Manual Moderation

veritymirror.com may use both automated and manual moderation methods.

Automated systems may help detect:

Spam.
Fake accounts.
Fake reviews.
Duplicated content.
Suspicious review patterns.
Malware or phishing links.
Review manipulation.
Abusive language.
Fraud signals.
Security threats.
Content requiring human review.

Manual review may be used for:

Reports.
Appeals.
Complex cases.
Legal complaints.
Business disputes.
Verification evidence.
High-risk content.
Edge cases.
Content involving privacy, defamation, intellectual property, or serious allegations.

Automated tools support moderation, but important decisions may also involve human review where appropriate or legally required.

23. Moderation Actions

veritymirror.com may take one or more moderation actions depending on the nature, severity, frequency, and context of the issue.

Moderation actions may include:

Taking no action.
Requesting more information.
Requesting verification evidence.
Requesting edits.
Warning the user or Business.
Labelling content.
Reducing content visibility.
Temporarily hiding content.
Removing content.
Redacting personal data.
Restricting replies.
Restricting review invitations.
Restricting Business tools.
Removing badges or verification indicators.
Suspending accounts.
Terminating accounts.
Blocking links.
Blocking repeated submissions.
Disabling integrations.
Removing sponsored placement.
Preserving evidence.
Reporting unlawful content to competent authorities where required.
Taking legal action where appropriate.

We aim to choose proportionate measures, but serious cases may require immediate action.

24. Temporary Restrictions

veritymirror.com may temporarily restrict content or accounts while a review, investigation, verification request, legal complaint, or appeal is pending.

Temporary restrictions may be used where:

There is a risk of harm.
The content may be illegal.
The content may contain private data.
The review may be fake or manipulated.
The account may be compromised.
The Business Profile may be claimed fraudulently.
The content creates legal, security, or integrity risk.
Further information is needed.

Temporary restrictions do not always mean that a final violation has been confirmed.

25. Notice and Action Process

Users, businesses, rights holders, or other affected parties may report content that they believe is illegal or violates our policies.

Reports may be submitted through Platform tools or through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

A report should include:

The URL or location of the content.
The reason for the report.
A clear explanation of the issue.
Any relevant evidence.
Contact details where necessary.
Confirmation that the information provided is accurate.
Confirmation that the reporter is authorized to act, where applicable.

Reports should be submitted in good faith.

veritymirror.com may request additional information if a report is incomplete, unclear, or insufficient to assess the issue.

26. How We Review Reports

When reviewing reports, veritymirror.com may consider:

The reported content.
The stated reason for the report.
Our Terms and policies.
Applicable law.
The context of the content.
Any evidence provided.
Account history.
Business history.
Technical and integrity signals.
Prior reports or violations.
The rights and interests of users, businesses, and third parties.

Reporting content does not guarantee removal.

We may reject reports that are unfounded, abusive, incomplete, automated, repetitive, fraudulent, or submitted in bad faith.

27. Statements of Reasons

Where appropriate or required by law, veritymirror.com may provide a statement explaining a moderation decision.

A statement of reasons may include:

The content affected.
The action taken.
The main reason for the action.
Whether the action was based on Platform rules, legal grounds, or both.
Whether automated tools were used.
Whether an appeal is available.
How to appeal the decision.

We may limit the information provided where necessary to protect users, privacy, security, fraud detection systems, confidential information, legal obligations, or the integrity of the Platform.

28. Appeals

Users and businesses may be able to appeal certain moderation decisions.

Appealable decisions may include:

Removal of content.
Restriction of content visibility.
Suspension of an account.
Restriction of Business tools.
Removal of a Business reply.
Rejection of a report.
Revocation of a Business Profile claim.
Restriction of review invitation tools.
Removal of a badge or verification indicator.

Appeals may be submitted through Platform tools or through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

An appeal should include:

The decision being appealed.
The reason you disagree.
Any supporting evidence.
Any relevant documents or proof.
Contact information where necessary.

veritymirror.com may uphold, reverse, or modify its decision after reviewing the appeal.

29. Out-of-Court Dispute Resolution

Where required by applicable law, users or businesses may have access to certified out-of-court dispute settlement bodies or other dispute resolution mechanisms for certain content moderation disputes.

This may apply where a user or business disagrees with a moderation decision and has not resolved the issue through internal appeal.

Using an out-of-court dispute resolution process does not prevent either party from seeking remedies before competent courts where permitted by law.

30. Misuse of Reporting or Appeals

Reports and appeals must be used in good faith.

Users and businesses must not submit reports or appeals that are:

False.
Misleading.
Repetitive.
Abusive.
Retaliatory.
Automated.
Harassing.
Intended to silence lawful criticism.
Intended to harm a competitor.
Intended to pressure reviewers.
Based only on disagreement with an opinion.
Designed to overload moderation systems.

Misuse of reporting or appeal tools may result in restrictions, warnings, suspension, or other enforcement actions.

31. Repeat Violations

veritymirror.com may take stronger action against users or businesses that repeatedly violate our rules.

Repeat violations may lead to:

Warnings.
Content removal.
Feature restrictions.
Loss of review invitation tools.
Loss of Business tools.
Account suspension.
Account termination.
Blocking future submissions.
Removal of badges or verification indicators.
Public integrity notices, where appropriate.
Legal action, where appropriate.

We may consider the severity, frequency, intent, and impact of violations.

32. Serious Violations

Certain violations may result in immediate suspension, removal, or restriction without prior notice.

Serious violations may include:

Illegal content.
Threats of violence.
Child safety violations.
Malware or phishing.
Large-scale fake review activity.
Review farms.
Coordinated manipulation.
Identity fraud.
Repeated harassment.
Serious privacy violations.
Attempts to compromise Platform security.
Legal orders or competent authority requests.
Conduct causing immediate legal, security, or safety risk.

33. Emergency Measures

veritymirror.com may take urgent action where necessary to prevent harm, comply with law, protect users, protect businesses, secure the Platform, or preserve evidence.

Emergency measures may include:

Immediate content removal.
Temporary account suspension.
Blocking access.
Restricting Business tools.
Preserving logs or evidence.
Reporting to competent authorities.
Notifying affected users where required.
Escalating the matter for legal review.

34. Law Enforcement and Authority Requests

veritymirror.com may respond to lawful requests from courts, regulators, law enforcement authorities, data protection authorities, consumer protection authorities, or other competent authorities.

We may disclose information where required or permitted by law.

We may also preserve records, restrict content, or take other action where necessary to comply with legal obligations or protect rights, safety, and Platform integrity.

35. Data Protection in Moderation

Content moderation may involve processing personal data.

We process personal data for moderation purposes in accordance with our Privacy Policy and applicable data protection laws.

Personal data may be processed to:

Review reports.
Verify reviews.
Detect fraud.
Prevent abuse.
Investigate violations.
Respond to appeals.
Comply with legal obligations.
Protect users and businesses.
Preserve evidence.
Enforce our Terms and policies.

Users and businesses should avoid submitting unnecessary, excessive, or sensitive personal data in reports, appeals, evidence, or public content.

36. Retention of Moderation Records

veritymirror.com may retain moderation records where necessary for:

Legal compliance.
Audit purposes.
Fraud prevention.
Security.
Dispute resolution.
Appeals.
Repeat violation tracking.
Platform integrity.
Defense of legal claims.
Enforcement of our Terms and policies.

Records may include reports, appeals, decisions, evidence, account history, technical signals, and communications.

Retention periods may vary depending on the nature of the content, legal requirements, risk level, and operational needs.

37. Transparency

veritymirror.com may publish or provide transparency information about moderation activities where appropriate or required by law.

Transparency information may include:

Number of reports received.
Categories of reports.
Number of moderation actions taken.
Number of appeals received.
Outcome of appeals.
Average response times.
Types of content moderated.
Use of automated moderation tools.
Measures against fake reviews and manipulation.

We may publish transparency information in aggregated form to protect privacy, security, trade secrets, fraud prevention systems, and legal interests.

38. No Obligation to Pre-Screen All Content

veritymirror.com may use moderation tools, but we are not obligated to pre-screen every piece of content before publication unless required by law.

Publication of content on the Platform does not mean that veritymirror.com has verified, approved, endorsed, guaranteed, or legally validated the content.

Users and businesses remain responsible for the content they submit.

39. No Legal Advice

veritymirror.com does not provide legal advice and does not act as a court, regulator, or arbitration body.

Moderation decisions are based on our Terms, policies, applicable legal requirements, available evidence, and Platform integrity considerations.

Where content involves complex legal issues, affected parties should seek independent legal advice.

40. Changes to This Content Moderation Policy

We may update this Content Moderation Policy from time to time.

When we make material changes, we may notify users or businesses through the Platform, by email, account notice, or other reasonable means.

The updated Policy will apply from the date stated at the top of the document.

Continued use of the Platform after the updated Policy becomes effective means that you acknowledge the updated version.

41. Relationship With Other Policies

This Content Moderation Policy should be read together with:

Our Terms and Conditions.
Our Privacy Policy.
Our Review Guidelines Policy.
Our Copyright Policy.
Our Cookies Policy.
Our Business Terms.
Any Notice and Action Policy.
Any Appeals Policy.
Any ranking, rating, or trust score policy made available on the Platform.

If there is a conflict between this Policy and our Terms and Conditions, the Terms and Conditions will apply unless this Policy provides more specific rules for moderation-related matters.

42. Contact Information

For content reports, moderation questions, appeals, legal complaints, review disputes, or related matters, please contact:

veritymirror.com
Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us