Moderation Appeals Policy

veritymirror.com Moderation Appeals Policy

Last Updated: 11 June 2026

Welcome to veritymirror.com.

This Moderation Appeals Policy explains how users, reviewers, businesses, business representatives, rights holders, and other affected parties may appeal certain moderation decisions made by veritymirror.com.

This Policy is designed to provide a fair, accessible, transparent, and consistent process for requesting review of moderation decisions affecting reviews, ratings, business replies, business profiles, accounts, reports, appeals, and other content or features available on the Platform.

The Platform is operated by:

Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us

This Moderation Appeals Policy should be read together with our Terms and Conditions, Privacy Policy, Review Guidelines Policy, Copyright Policy, Cookies Policy, Business Terms, Content Moderation Policy, Notice and Action Policy, and any other policies made available on the Platform.

1. Purpose of This Policy

veritymirror.com is an online review and business reputation platform. Because users and businesses may publish reviews, ratings, replies, business information, images, links, and other content, we may sometimes take moderation action to protect users, businesses, rights holders, and the integrity of the Platform.

This Policy explains:

• Which moderation decisions may be appealed.
• Who may submit an appeal.
• How to submit an appeal.
• What information an appeal should include.
• How veritymirror.com reviews appeals.
• What outcomes may result from an appeal.
• How we handle repeated or abusive appeals.
• What external redress options may be available.

2. Scope of This Policy

This Policy applies to appeals concerning moderation decisions related to content, accounts, features, reports, or business tools on veritymirror.com.

This may include decisions affecting:

• Reviews.
• Ratings.
• Review titles.
• Review replies.
• Business responses.
• Business profile content.
• Business logos.
• Business images.
• User profile information.
• Reports.
• Notices.
• Appeals.
• Attachments.
• Screenshots.
• Documents.
• Links.
• Advertisements.
• Sponsored content.
• Review invitations.
• Business tools.
• Business profile claims.
• User accounts.
• Business accounts.
• API, widget, or integration access.
• Badges, labels, verification indicators, or trust indicators.

3. Who May Submit an Appeal

An appeal may be submitted by:

• A user whose content was removed, restricted, labelled, demoted, or otherwise moderated.
• A reviewer whose review was affected by a moderation decision.
• A business affected by a review-related decision.
• A business whose reply, profile content, tools, or account were restricted.
• A person who submitted a notice or report that was rejected.
• A rights holder whose complaint was rejected.
• An authorized representative acting on behalf of an affected person, user, business, or rights holder.
• Any other party directly affected by an appealable moderation decision.

If you submit an appeal on behalf of another person, company, organization, or rights holder, you must confirm that you are authorized to act on their behalf.

4. Appealable Decisions

You may be able to appeal decisions including, but not limited to:

• Removal of a review.
• Hiding or restricting a review.
• Labelling a review.
• Demoting or reducing visibility of content.
• Removal of a business reply.
• Restriction of a business response.
• Removal or restriction of Business Profile content.
• Rejection of a content report.
• Rejection of a legal notice.
• Rejection of a copyright, privacy, or trademark complaint.
• Restriction of a user account.
• Suspension of a user account.
• Restriction of a Business Account.
• Suspension of a Business Account.
• Revocation of a Business Profile claim.
• Removal of verification indicators.
• Restriction of review invitation tools.
• Restriction of business analytics or business features.
• Restriction of API, widget, badge, or integration access.
• Removal or restriction of sponsored or promotional content.
• Enforcement action for alleged fake reviews or review manipulation.
• Enforcement action for alleged misuse of reporting tools.

Not every decision may be appealable in every circumstance. For example, some urgent legal, security, child safety, fraud prevention, or court-ordered actions may have limited appeal options.

5. Non-Appealable or Limited-Appeal Decisions

Certain decisions may not be appealable, or may have limited appeal options, including:

• Actions required by court order.
• Actions required by competent authorities.
• Actions required by applicable law.
• Emergency actions involving serious safety risks.
• Actions involving child sexual abuse material or exploitation.
• Actions involving terrorist content or serious illegal content.
• Actions involving malware, phishing, or cybersecurity threats.
• Actions involving repeated or manifestly abusive conduct.
• Actions based on non-negotiable legal obligations.
• Actions relating only to product design, general ranking changes, or discontinued features.
• Routine technical, maintenance, or security limitations.
• Decisions already finally resolved after appeal, unless new evidence is provided.

veritymirror.com may still review limited-appeal cases where appropriate, but we may be unable to reverse certain decisions because of legal, safety, or technical requirements.

6. Time Limit for Appeals

Appeals should be submitted as soon as possible after you are notified of the moderation decision.

Where applicable law requires a specific appeal period, veritymirror.com will follow that period.

For users in the European Union, certain moderation decisions may be appealable through an internal complaint-handling process for at least six months from the date the user is informed of the decision, where required by applicable law.

Appeals submitted after the applicable period may be rejected unless there is a valid reason for the delay or new relevant information is provided.

7. No Fee for Appeals

veritymirror.com does not charge users or businesses a fee to submit a moderation appeal through our internal appeal process.

However, you are responsible for any costs you incur in preparing your appeal, obtaining legal advice, collecting evidence, translating documents, or using external dispute resolution services, unless otherwise required by applicable law.

8. How to Submit an Appeal

Appeals may be submitted through:

Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us
Platform Appeal Tools: Where available on the relevant review, report, business profile, account, or moderation notice.

If submitting by email or contact form, please include “Moderation Appeal” in the subject line where possible.

9. Information to Include in an Appeal

To help us review your appeal efficiently, your appeal should include:

• Your full name.
• Your email address.
• Your account email, if different.
• Your company or organization name, if applicable.
• Your role or relationship to the matter.
• The URL or exact location of the affected content.
• A copy or screenshot of the moderation decision, if available.
• The date you received the decision.
• A clear explanation of why you disagree with the decision.
• Any supporting evidence.
• Any relevant documents, receipts, invoices, booking confirmations, screenshots, ownership proof, or correspondence.
• Any legal or policy basis you rely on.
• Confirmation that the information provided is accurate and submitted in good faith.
• Confirmation that you are authorized to act, where applicable.

Appeals should be specific, clear, and adequately substantiated.

10. Appeals About Reviews

If your appeal concerns a review, you should explain why the review complies with our policies.

Depending on the issue, you may need to provide:

• Proof that the review is based on a genuine experience.
• Order number.
• Receipt.
• Invoice.
• Booking confirmation.
• Delivery confirmation.
• Support ticket.
• Email confirmation.
• Screenshot.
• Contract reference.
• Proof of payment.
• Explanation of your relationship to the business.
• Explanation of why there is no conflict of interest.
• Explanation of why the review is accurate, relevant, and lawful.

You should not submit excessive, irrelevant, sensitive, or unnecessary personal data.

11. Appeals About Business Replies

If your appeal concerns a business reply, you should explain why the reply complies with our policies.

You may need to explain why the reply:

• Is professional and respectful.
• Does not reveal private customer data.
• Does not threaten or harass the reviewer.
• Does not contain defamatory or abusive content.
• Does not include unnecessary order details, addresses, payment data, or private communications.
• Is relevant to the review.
• Does not pressure the reviewer to remove or change the review.
• Does not violate applicable law.

Businesses should redact unnecessary personal data before submitting evidence.

12. Appeals About Business Profiles

If your appeal concerns a Business Profile, you should provide evidence supporting your position.

This may include:

• Proof of business registration.
• Proof of domain ownership or control.
• Authorization letter.
• Official business email confirmation.
• Trademark or brand ownership evidence.
• Evidence of correct business name, address, category, or website.
• Evidence that the Business Profile was claimed or restricted by mistake.
• Explanation of any business ownership or representation dispute.

veritymirror.com may request additional information if multiple parties claim the same Business Profile.

13. Appeals About Account Suspension or Restriction

If your appeal concerns a suspended or restricted account, you should explain why the action should be reversed.

You may need to provide:

• Account email.
• Description of the account activity.
• Explanation of why the alleged violation did not occur.
• Evidence that the account was compromised, if applicable.
• Evidence that suspicious activity was legitimate.
• Confirmation that you will comply with Platform rules.
• Any corrective steps already taken.

Accounts suspended for serious fraud, illegal content, security threats, or repeated abuse may require stronger evidence before reinstatement.

14. Appeals About Fake Reviews or Review Manipulation

If your appeal concerns fake reviews, review manipulation, suspicious review activity, or misuse of review invitations, you should provide evidence that the activity was legitimate.

You may need to explain:

• How reviews were collected.
• Whether customers were invited neutrally.
• Whether incentives were offered.
• Whether incentives were disclosed.
• Whether reviewers were actual customers.
• Whether employees, agencies, friends, or family members were involved.
• Whether the same device, IP address, location, or network was used for legitimate reasons.
• Why similar review patterns occurred.
• What steps were taken to prevent review manipulation.

veritymirror.com may not disclose all fraud detection signals because doing so could help bad actors bypass our systems.

15. Appeals About Rejected Reports or Notices

If your appeal concerns a rejected report, notice, copyright complaint, privacy complaint, or legal complaint, you should explain why the original report should be reconsidered.

You may need to provide:

• The original report or notice.
• The reported content URL.
• The reason you believe the content violates law or Platform policy.
• Additional evidence.
• Legal basis, where illegal content is alleged.
• Proof of rights ownership, where intellectual property is alleged.
• Proof of authorization, where acting on behalf of another party.
• Explanation of why veritymirror.com’s previous decision was incorrect.

Repeated reports without new information may be rejected.

16. Good Faith Requirement

Appeals must be submitted in good faith.

You must not submit appeals that are:

• False.
• Misleading.
• Fraudulent.
• Abusive.
• Retaliatory.
• Harassing.
• Automated without proper basis.
• Intended to silence lawful criticism.
• Intended to harm a competitor.
• Intended to pressure reviewers, users, businesses, or veritymirror.com.
• Based only on disagreement with a lawful opinion.
• Submitted repeatedly without new information.

Submitting abusive or bad-faith appeals may result in restrictions, suspension, or loss of appeal access where permitted by law.

17. Acknowledgement of Appeal

Where you provide valid electronic contact information, veritymirror.com may send an acknowledgement confirming that your appeal has been received.

The acknowledgement does not mean that:

• The appeal has been accepted.
• The original decision was incorrect.
• The content will be restored.
• The account will be reinstated.
• A final decision has been made.

It only confirms receipt of your appeal.

18. Initial Review of Appeals

After receiving an appeal, veritymirror.com may conduct an initial review to determine whether:

• The appeal concerns an appealable decision.
• The appeal was submitted within the applicable time period.
• The appeal includes enough information to assess the issue.
• The appellant is the affected party or authorized representative.
• Additional information is needed.
• The matter should be handled under another policy.
• Urgent action is required.
• The appeal is manifestly unfounded, abusive, or repetitive.

If the appeal is incomplete or unclear, we may request additional information.

19. Review Process

When reviewing an appeal, veritymirror.com may consider:

• The original moderation decision.
• The affected content or account.
• The reason for the original decision.
• The appeal explanation.
• Evidence provided by the appellant.
• Evidence provided by the notifier or affected party.
• Applicable laws.
• Our Terms and Conditions.
• Our Review Guidelines Policy.
• Our Business Terms.
• Our Copyright Policy.
• Our Privacy Policy.
• Our Content Moderation Policy.
• Our Notice and Action Policy.
• Account history.
• Business history.
• Prior reports, notices, or violations.
• Technical and security signals.
• Platform integrity signals.
• The rights and interests of users, businesses, and third parties.

We aim to review appeals in a timely, diligent, objective, proportionate, and non-arbitrary manner.

20. Human Review and Automated Tools

veritymirror.com may use automated systems to support moderation and appeals, including tools that help detect spam, fake reviews, fraud, abuse, duplicate content, malware, or suspicious account activity.

However, where required by applicable law or where appropriate for important moderation decisions, appeal decisions will be reviewed under the supervision of appropriately qualified staff and will not be based solely on automated means.

We may use automated tools to organize, prioritize, detect risk, or assist with analysis, but human review may be used for complex, disputed, legal, or high-impact cases.

21. Requests for Additional Information

veritymirror.com may request additional information where necessary to assess an appeal.

We may ask for:

• Proof of genuine experience.
• Proof of business ownership or representation.
• Proof of authorization.
• Proof of rights ownership.
• Clarification of facts.
• Additional screenshots or documents.
• Redacted supporting evidence.
• Explanation of suspicious activity.
• Confirmation that content has been edited or corrected.

If you do not provide requested information within a reasonable time, we may decide the appeal based on the information available or close the appeal.

22. Temporary Measures During Appeal

Submitting an appeal does not automatically reverse the original moderation decision.

During the appeal process, veritymirror.com may:

• Keep content hidden.
• Keep content restricted.
• Keep an account suspended.
• Keep Business tools restricted.
• Maintain a label, warning, or visibility reduction.
• Temporarily restore content in limited cases.
• Temporarily restrict additional activity while investigating.
• Preserve records and evidence.

Temporary measures may remain in place where necessary to protect users, businesses, rights holders, privacy, security, legal compliance, or Platform integrity.

23. Possible Appeal Outcomes

After reviewing an appeal, veritymirror.com may:

• Uphold the original decision.
• Reverse the original decision.
• Partially reverse the original decision.
• Restore content.
• Restore content with edits or redactions.
• Restore account access.
• Restore Business tools.
• Maintain removal or restriction.
• Replace removal with a label or reduced visibility.
• Replace suspension with a warning.
• Modify the scope or duration of a restriction.
• Request further edits before restoration.
• Reject the appeal as incomplete, unfounded, late, abusive, or outside scope.
• Escalate the matter for legal, privacy, copyright, or security review.

The outcome will depend on the facts, evidence, applicable law, Platform rules, and integrity considerations.

24. Notification of Appeal Decision

Where you provide valid electronic contact information, veritymirror.com may notify you of the outcome of your appeal.

The appeal decision may include:

• Whether the appeal was accepted, rejected, or partially accepted.
• The action taken.
• The general reason for the decision.
• Whether the original decision was based on legal grounds, Platform rules, or both.
• Whether the affected content or account will be restored.
• Whether further action is required from you.
• Whether additional redress options may be available.

We may limit the details provided where necessary to protect users, privacy, security, confidential information, fraud detection systems, legal obligations, or Platform integrity.

25. Finality of Internal Appeal Decisions

Once veritymirror.com has reviewed and decided an appeal, the internal appeal decision may be considered final for that specific issue.

You may submit a further appeal only if:

• You have new material evidence.
• The original appeal decision was based on incorrect or incomplete information.
• A legal requirement allows further review.
• veritymirror.com expressly allows further review.
• External dispute resolution or legal remedies are available.

Repeated appeals without new information may be rejected.

26. Editing Content After an Appeal

In some cases, veritymirror.com may allow content to be restored if the user or business edits it to comply with Platform rules.

Examples may include:

• Removing personal data.
• Removing confidential information.
• Removing abusive language.
• Removing irrelevant content.
• Correcting misleading statements.
• Removing copyrighted material.
• Clarifying the factual basis of a claim.
• Adding required disclosures.
• Removing promotional or spam content.

veritymirror.com may review edited content before restoration.

27. Appeals and Legal Complaints

Some appeals may involve legal issues, including:

• Defamation.
• Copyright infringement.
• Trademark infringement.
• Privacy rights.
• Data protection rights.
• Confidentiality.
• Unfair competition.
• Consumer protection.
• Illegal content.
• Court orders.
• Authority requests.

veritymirror.com is not a court and does not provide legal advice.

Where appropriate, we may require additional legal documentation, refer the matter to legal review, maintain restrictions, or ask the parties to resolve the matter through competent authorities or courts.

28. Appeals and Privacy

Appeals may involve personal data.

veritymirror.com processes appeal-related personal data in accordance with our Privacy Policy and applicable data protection laws.

Personal data may be processed to:

• Verify identity or authorization.
• Review moderation decisions.
• Assess evidence.
• Contact appellants.
• Contact affected users or businesses.
• Handle legal or policy issues.
• Prevent abuse.
• Protect users and businesses.
• Enforce our Terms and policies.
• Establish, exercise, or defend legal claims.

You should not submit unnecessary, excessive, irrelevant, sensitive, or confidential personal data unless strictly necessary for the appeal.

29. Appeals Involving Multiple Parties

Some appeals may involve multiple parties, such as a reviewer, a business, a rights holder, a notifier, or an affected person.

Where appropriate and lawful, veritymirror.com may:

• Contact the other party.
• Request additional information.
• Share limited information about the appeal.
• Ask for evidence.
• Allow a response.
• Maintain temporary restrictions while reviewing the matter.

We may limit information shared with other parties where necessary to protect privacy, safety, confidential information, fraud detection, legal obligations, or Platform integrity.

30. Confidentiality

Appeal-related information may be confidential.

Users and businesses must not misuse appeal information to:

• Harass another party.
• Retaliate against reviewers.
• Publicly expose private individuals.
• Publish personal data.
• Pressure another party.
• Circumvent moderation.
• Manipulate reviews or ratings.
• Mislead users.

veritymirror.com may restrict accounts or features if appeal information is misused.

31. Misuse of the Appeals Process

veritymirror.com may restrict or suspend appeal access where a user, business, or representative repeatedly submits manifestly unfounded, abusive, fraudulent, or bad-faith appeals.

Examples of misuse include:

• Repeated appeals without new evidence.
• False statements.
• Fabricated documents.
• Impersonation.
• Harassment of reviewers or businesses.
• Attempts to silence lawful criticism.
• Attempts to pressure veritymirror.com.
• Automated appeal spam.
• Threatening language.
• Retaliatory appeals.
• Appeals intended to overload moderation systems.

Before imposing restrictions, veritymirror.com may issue a warning where appropriate or required by law.

32. Repeat Violations After Appeal

If a user or business continues violating our rules after an appeal decision, veritymirror.com may take further enforcement action.

Further action may include:

• Warnings.
• Content removal.
• Feature restrictions.
• Loss of Business tools.
• Account suspension.
• Account termination.
• Blocking future submissions.
• Loss of review invitation tools.
• Removal of badges or verification indicators.
• Legal action where appropriate.

Repeat violations may be treated more seriously than isolated violations.

33. Out-of-Court Dispute Resolution

Where required by applicable law, users or businesses may have access to certified out-of-court dispute settlement bodies or other external dispute resolution mechanisms for certain moderation decisions.

This may apply where:

• You disagree with a moderation decision.
• Your internal appeal was rejected.
• You believe your content was wrongly removed or restricted.
• You believe a report was wrongly rejected.
• The relevant legal framework provides access to external dispute resolution.

Using an out-of-court dispute resolution process does not prevent either party from seeking remedies before competent courts where permitted by law.

veritymirror.com may provide additional information about available out-of-court dispute resolution options where required by law or where such options become applicable to the Platform.

34. Court and Authority Remedies

Nothing in this Policy prevents users, businesses, rights holders, or affected parties from seeking remedies before competent courts, regulators, data protection authorities, consumer protection authorities, or other competent bodies where permitted by law.

If veritymirror.com receives a valid court order or authority request, we may take action as required by law, even if an internal appeal is pending.

35. Record Keeping

veritymirror.com may keep records of appeals, decisions, evidence, communications, account history, reports, notices, and moderation actions where necessary for:

• Legal compliance.
• Audit purposes.
• Appeals management.
• Dispute resolution.
• Fraud prevention.
• Security.
• Repeat violation tracking.
• Platform integrity.
• Defense of legal claims.
• Enforcement of our Terms and policies.

Retention periods may vary depending on the nature of the case, applicable law, risk level, and operational needs.

36. Transparency

veritymirror.com may publish or provide aggregated transparency information about moderation appeals where appropriate or required by law.

Transparency information may include:

• Number of appeals received.
• Categories of appealed decisions.
• Number of decisions upheld.
• Number of decisions reversed.
• Number of decisions partially reversed.
• Average handling times.
• Types of content involved.
• Use of automated tools.
• Common reasons for appeal outcomes.

Transparency information may be published in aggregated form to protect privacy, security, trade secrets, fraud prevention systems, and legal interests.

37. Accessibility

veritymirror.com aims to make the appeal process reasonably accessible and user-friendly.

Where possible, we may provide:

• Clear appeal instructions.
• Contact options.
• Electronic submission methods.
• Plain-language decision notices.
• Reasonable assistance where technically and operationally feasible.
• Accessibility support where required by applicable law.

If you need assistance submitting an appeal, you may contact us at hello@veritymirror.email.

38. No Guarantee of Reversal

Submitting an appeal does not guarantee that the original decision will be reversed.

veritymirror.com may uphold moderation decisions where the content, account, report, Business Profile, or activity violates our Terms, policies, applicable law, or Platform integrity requirements.

39. No Legal Advice

veritymirror.com does not provide legal advice.

Appeal decisions are based on our Terms, policies, applicable law, available evidence, and Platform integrity considerations.

If your appeal involves complex legal issues, you should seek independent legal advice.

40. Relationship With Other Policies

This Moderation Appeals Policy should be read together with:

• Our Terms and Conditions.
• Our Privacy Policy.
• Our Review Guidelines Policy.
• Our Copyright Policy.
• Our Cookies Policy.
• Our Business Terms.
• Our Content Moderation Policy.
• Our Notice and Action Policy.
• Any Ranking, Rating, or Trust Score Policy.
• Any other applicable Platform policies.

If there is a conflict between this Policy and our Terms and Conditions, the Terms and Conditions will apply unless this Policy provides more specific rules for moderation appeals.

41. Changes to This Moderation Appeals Policy

We may update this Moderation Appeals Policy from time to time.

When we make material changes, we may notify users or businesses through the Platform, by email, account notice, or other reasonable means.

The updated Policy will apply from the date stated at the top of the document.

Continued use of the Platform after the updated Policy becomes effective means that you acknowledge the updated version.

42. Contact Information

For moderation appeals, review disputes, account restrictions, business profile disputes, rejected reports, legal complaints, or related matters, please contact:

veritymirror.com
Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us