Last Updated: 11 June 2026
Welcome to veritymirror.com.
This Moderation Appeals Policy explains how users, reviewers, businesses, business representatives, rights holders, and other affected parties may appeal certain moderation decisions made by veritymirror.com.
This Policy is designed to provide a fair, accessible, transparent, and consistent process for requesting review of moderation decisions affecting reviews, ratings, business replies, business profiles, accounts, reports, appeals, and other content or features available on the Platform.
The Platform is operated by:
Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us
This Moderation Appeals Policy should be read together with our Terms and Conditions, Privacy Policy, Review Guidelines Policy, Copyright Policy, Cookies Policy, Business Terms, Content Moderation Policy, Notice and Action Policy, and any other policies made available on the Platform.
veritymirror.com is an online review and business reputation platform. Because users and businesses may publish reviews, ratings, replies, business information, images, links, and other content, we may sometimes take moderation action to protect users, businesses, rights holders, and the integrity of the Platform.
This Policy explains:
This Policy applies to appeals concerning moderation decisions related to content, accounts, features, reports, or business tools on veritymirror.com.
This may include decisions affecting:
Not every decision may be appealable in every circumstance. Urgent legal, security, child safety, fraud prevention, or court-ordered actions may have limited appeal options.
An appeal may be submitted by:
If submitting on behalf of another, you must confirm your authorization.
You may be able to appeal decisions including, but not limited to:
Certain decisions may have limited appeal options, such as:
Appeals should be submitted as soon as possible. Where applicable law provides a specific period (e.g., six months for certain EU users), we will adhere to those requirements. Appeals submitted late may be rejected unless valid reasons or new evidence are provided.
veritymirror.com does not charge a fee for internal appeals. You are responsible for any costs incurred in preparing your appeal (legal advice, evidence collection, translation, etc.), unless otherwise required by law.
Appeals may be submitted through:
If submitting by email/form, please use "Moderation Appeal" in the subject line.
Your appeal should include:
If your appeal concerns a review, you should explain why the review complies with our policies. Provide proof of genuine experience, such as receipts, invoices, or order numbers, and clarify any potential conflicts of interest.
If your appeal concerns a business reply, provide evidence that it is professional, respectful, lawful, and does not contain private customer data or abusive language.
For Business Profile appeals, provide proof of business registration, domain control, trademark ownership, or authorization that the profile was claimed or restricted in error.
Explain why the suspension should be reversed. Include evidence of legitimate account activity, proof that an account was compromised (if applicable), or details of corrective steps taken to ensure future compliance.
If you are appealing a decision regarding fake reviews or manipulation, provide evidence of the legitimacy of your review collection process (e.g., neutral invitation methods, proof of actual customer interactions).
If your original report was rejected, explain why you believe the content violates our policies or the law, providing any additional evidence that was missing in the initial notice.
Appeals must be submitted in good faith. False, misleading, fraudulent, abusive, or retaliatory appeals are prohibited. Misuse may result in loss of appeal access.
We may send an acknowledgement confirming receipt of your appeal. This does not imply the appeal will be accepted or the decision reversed.
We conduct an initial review to verify that the appeal is valid, timely, and includes sufficient information to assess the case.
Our review considers the original decision, the appeal explanation, provided evidence, applicable laws, and platform policies. We aim to be objective, diligent, and fair.
While we use automated tools to assist in analysis, significant moderation or appeal decisions undergo appropriate human review where required by law or necessary for complex cases.
If an appeal is incomplete, we may request further documentation. Failure to respond may lead to the closure of your appeal.
The original moderation decision generally remains in effect during the appeal process. Content may remain hidden or an account suspended until a final decision is reached.
Appeals may be upheld, reversed, or partially reversed. Outcomes include restoring content/accounts, issuing warnings, or maintaining restrictions with modifications.
We will notify you of the outcome, providing the reason for our decision and details on any further available steps, while protecting necessary security and privacy information.
Our internal appeal decision is generally final for that specific issue, unless new material evidence is provided or further review is allowed by law.
We may allow content restoration if the user/business edits the content to fully comply with our rules (e.g., redacting private data or removing abusive language).
Appeals involving complex legal issues (defamation, IP infringement) may require review by legal counsel. We may request further documentation or suggest parties resolve the matter via competent courts.
Personal data in appeals is processed according to our Privacy Policy for verification and dispute resolution purposes.
Where an appeal affects multiple parties, we may share limited information to allow for a fair process, while respecting privacy and safety.
Appeals are confidential. Misuse of appeal information for harassment or retaliation is strictly prohibited.
Abusive, fraudulent, or bad-faith appeals will be rejected and may lead to restricted access to moderation tools.
Continued violations after an appeal decision will lead to stricter enforcement, potentially resulting in permanent account termination.
Where required by law, users or businesses may access certified external dispute settlement bodies for certain moderation disputes.
Nothing in this Policy prevents parties from seeking legal remedies through competent courts or regulators.
We retain records of appeals, decisions, and evidence for legal, audit, security, and integrity purposes.
We may publish aggregated transparency reports regarding our appeals process to maintain platform trust.
We strive to keep the appeal process accessible, providing clear instructions and assistance where feasible.
An appeal is a request for review, not a guarantee of reversal. Decisions are based on facts, evidence, and our policy standards.
We do not provide legal advice. Consult independent counsel for complex legal matters.
This Policy works alongside all other Platform policies. In case of conflict, our Terms and Conditions prevail.
We may update this Policy; material changes will be notified via the Platform. Continued use constitutes acceptance.
For moderation appeals, disputes, or related matters, contact us at:
veritymirror.com
Legal Name: Veritymirror.com
Address: Calle Diego de Olea 3, 1G, 52005, Melilla, Spain
Email: hello@veritymirror.email
Contact Page: https://www.veritymirror.com/contact-us